Customer Service Coordinator

Honour Lane Shipping (HLS) was established since 1997, Now HLS extends to 42 owned offices, with more than 1000 staffs. With freight volume exceeding 400,000 TEUS, we has diversified our service portfolio and coverage, from 1 KG courier delivery to a plant relocation project, we streamline the freight solutions for customers. Our performance-driven mentality makes us to take extra steps on services for our customers, our track record and market reputation proven HLS as an industry leader.

HLS facilitates a well-developed, integrated, and seamless network of transportation solutions, from ocean, air, and land transports to warehousing, logistics, inventory management, information services, and consultation services to the industry. Extensive pre-carriage, ocean freight, and destination services allow HLS to operate one of the most comprehensive point-to-point transportation services worldwide.

Job Content

Involve in PO management from order creation to destination delivery for global customers across the end-to-end supply chain.

Coordinate ocean shipments destined for USA and Canada by working closely with origin and destination agents across Japan, Pakistan, Sri Lanka, Bangladesh, and Myanmar.

Identify customer pain points and supply chain challenges, and proactively propose initiatives that optimize processes, generate additional revenue, and/or deliver cost savings for customers and the company.

Coordinate and secure the best available shipping options and alternatives for customers.

Manage booking and slot reservations, ensuring carriers complete orders as planned and minimizing booking cancellations.

Track and maintain accurate shipment records in internal systems to support billing, documentation, and downstream departments.

Handle customer inquiries, issues, and escalations, providing timely solutions and shipment status updates.

Maintain strong relationships with key accounts and agents, following up on VIPs and lost accounts to support business growth.

Monitor service performance, driving continuous improvement in customer service and shipment handling.

Requirements

Higher Diploma or Degree in Logistics, Supply Chain Management, Transportation, or related disciplines

Minimum 2 years of experience in Customer Service, preferably within freight forwarding or logistics industry

Strong customer service mindset with excellent communication and interpersonal skills

Proficient in both written and spoken English and Chinese; Mandarin is an advantage

Advanced proficiency in MS Office applications, especially Excel

Candidates with immediate availability are highly preferred

Interested parties are invited to send their full resume with present and expected salary by email to [email redacted, apply via Company website]

Human Resources and Administration Department

Honour Lane Shipping Limited

Room 1501, 15th Floor, Tower 2, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, NT, Hong Kong.

Attn : HR Department

Web-site : www.hlsholding.com

(Personal data collected will be used for recruitment purpose only)

Full-time