Customer Service Coordinator

Company Overview
Millennium Realty is a full service property management company that provides rental management services in Oakland and Macomb Counties. We strive to provide excellent customer service to both tenants and owners.

Job Overview
We are seeking a dynamic and detail-oriented problem solver to be our Customer Service Coordinator and join our team. In this role, you will be responsible for trouble shooting requests from tenants, relaying information to owners and working with contractors to ensure the task is handled in an efficient manner.

Duties

• Respond promptly to client inquiries via phone, email, and chat, providing accurate information and solutions.
• Manage inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills.
• Engage contractors for bids, and or work completion
• Collaborate with team members to resolve customer issues efficiently, applying customer service problem-solving techniques.
• Search maintenance history to review previous repairs
• Communicate with tenants and owners as issues progress
• Answer phones
• Take emergency line responsibility 2 weekends per month

Experience

• Previous call center experience or customer support roles preferred; experience in client services is a plus.
• Property management experience a plus.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills.
• Excellent written and verbal communication skills in English
• Demonstrated organizational skills with attention to detail in data entry and record keeping.
• Experience in outbound calling, customer service problem-solving, and phone communication best practices.
• Familiarity with general maintenance items and issues

Join us as a Customer Service Coordinator to make a meaningful impact by delivering exceptional support that keeps our clients satisfied and engaged!

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person