CUSTOMER SERVICE COORDINATOR

Bufab Singapore (SEA) Pte. Ltd. (FKA: Kian Soon Mechanical Components Pte Ltd), a subsidiary of swedish public listed company BUFAB, is looking for motivated and enterprising talents to join us as Customer Service Coordinator.

Initially founded in 1977 as Kian Soon Hardware & Trading Pte Ltd, our objective was to provide customers hardware solutions for their mechanical applications. Over the years, we have evolved to serve a wide range of industries through the provision of advanced application mechanical components.

Today, our network of offices brings a competitive presence across the region, allowing services and products to be brought closer to customers.   We also believe in investing in and developing our staff to bring out their full potential.

www.bufab.com

Purpose of the role

• This position ensures timely fulfilment of sales orders by coordinating with various departments.

• A key role is to assist the Supply Chain Manager in achieving the department KPI through meeting customer delivery timeline, analysing forecast and monitoring customer sales orders.

Expected outcomes

1. Review and Process Customer Sales Orders on time or within 48 hours.
2. Monitor order status for timely delivery.
3. Analyse customers’ forecasts and ensure reasonable stock is maintained.
4. Prepare Picklist for store to pack the parts to be delivered.
5. Reschedule delivery based on customer’s requirements.
6. Prepare and maintain Job orders to meet customer’s delivery.
7. Prepare DOs and Invoices for the orders to be delivered.
8. Arrange and prepare documents for export sales through forwarder or courier services.
9. Prepare Authorization to Return of customer goods.
10. Prepare & Co-ordinate Sample Memos for customers
11. Backup other CS member when needed.
12. Performance other tasks as assigned by the Supply Chain Manager

Required Qualifications & Competencies

1. A Level or Diploma preferred.
2. 2-3 years of relevant experience. Candidates without experience are welcome to apply.
3. Teamwork within team and across departments.
4. Effective time and stress management.
5. Multi-tasking in a fast-paced working environment.
6. Customer service skills, able to handle difficult customers.
7. Negotiation skills
8. Ability to make cold calls to customers and follow up outcomes of quotations.
9. Ability to use MS office, Outlook, Word and Excel and Email management.
10. Fluent in Mandarin and English in both writing and oral (may need to handle Mandarin speaking customers).