Customer Service Coordinator

Sidelink Transport is one of Victoria’s fastest-growing wharf transport carriers. Located in Altona, Melbourne West, we boast one of the largest fleets of sideloaders in Melbourne, alongside a variety of standard trailers and B-double combinations.

Due to our continued growth, we are seeking a motivated and experienced individual to join our team as a Customer Service Coordinator. This role is ideal for someone looking to advance their career in the wharf transport industry.

Key Responsibilities:

• Serve as the primary link between clients and Sidelink operations, coordinating container deliveries and collections.
• Accurately process and manage container transport bookings, including scheduling pick-ups and deliveries.
• Coordinate with logistics teams to ensure timely shipment and handling of containers.
• Provide real-time updates to customers regarding shipment status, including tracking, delays, and any issues.
• Respond promptly to customer inquiries and inform them of any changes to shipping schedules.
• Handle customer complaints and resolve issues related to delays, damaged goods, or other service disruptions.
• Collaborate with internal teams to efficiently address and rectify any problems.
• Ensure all shipping documents are accurate, complete, and compliant with regulations.
• Assist customers in understanding and fulfilling regulatory requirements for container transport.
• Facilitate communication between customers and operational teams to address specific needs or requests.
• Build and maintain strong relationships with clients, understanding their needs and preferences.
• Ensure accurate and timely billing for services rendered, including addressing any billing discrepancies or customer queries.
• Monitor service performance and identify areas for improvement.

Requirements:

• Experience in wharf cartage is essential.
• Excellent customer service and communication skills.
• Strong attention to detail.
• Enthusiasm for learning and the ability to work effectively in a team environment.
• Confidence in decision-making and the ability to work under pressure in a fast-paced environment.
• Knowledge of Workplace Health and Safety practices.
• Patience and perseverance in dealing with change.
• Experience with FreightTracker is preferred

Working Hours:
8:30 AM - 5:00 PM

Career Growth Opportunities:

At Sidelink Transport, we believe in investing in our employees. The successful candidate will have the opportunity to develop a variety of skills in different areas of wharf cartage, with the potential to grow their career in line with their aspirations.

Salary:
Negotiable and dependent on the candidate’s experience in wharf cartage or freight forwarding customer service.

If you are passionate about the transport and logistics industry and looking for an exciting opportunity to grow with a dynamic company, we would love to hear from you.