Customer Service Coordinator

Job Overview

We are seeking an energetic and detail-oriented Customer Service Coordinator to join our dynamic team! In this pivotal role, you will serve as the primary point of contact for our valued customers, ensuring their inquiries are handled efficiently and professionally. Your enthusiasm and excellent communication skills will help foster positive relationships, resolve issues promptly, and contribute to a seamless customer experience. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact every day.

Responsibilities

• Manage incoming customer inquiries via phone, email, and chat with enthusiasm and professionalism, ensuring each interaction is positive and productive.
• Perform accurate data entry to update customer records, orders, and service requests in our systems.
• Collaborate with team members to resolve complex issues swiftly and escalate when necessary.
• Managing engineers schedules.
• Generating and providing RAMS to customers.
• Working with client portals and completing client forms.
• Liaising with engineers on a day-to-day basis regarding work.
• Providing holiday cover for other members of the Service Department.

Skills

• Proficiency in data entry with high accuracy and attention to detail.
• Excellent communication skills, both verbal and written, with a friendly yet professional tone.
• Strong analysis skills to understand customer needs quickly and offer effective solutions.
• Knowledge of phone etiquette standards to ensure courteous and engaging conversations.
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining quality service.
• Good geographical knowledge.
• Excellent telephone manner.
• Competent IT user – experience of MS Office and Simpro desirable.
• Operates in line with company values & behaviours.

Join us as a Customer Service Coordinator and be part of a vibrant team dedicated to delivering exceptional service!

Pay: £26,000.00-£28,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking

Work Location: In person