Customer Service Coordinator

Founded in 1992, DCL is a professional Data Center IT infrastructure solution provider in Hong Kong, Macau and Singapore. We specialize in providing E & M and IT infrastructure solutions to government, financial service industry, public utility, retail, manufacturing and other enterprises across the region.

In recent years, DCL has diversified its direction to focusing on product research and development due to the global trend and market situation. Our invention of all-in-one datacenter solution, iDCmini Family has launched. Gradually we have developed a series of environmentally friendly all-in-one datacenter solutions which is suitable for local environment and condition of different industries.

For details of our company, please refer to our websites:

www.dclapac.com

www.idcmini.com

Core Responsibilities

·       Handle repeat quotation, renewal contract, Service Level Agreement from time to time in customer service team

·       Data input and follow up cases at CRM system

·       Follow up the contract renewal arrangement via phone

·       Coordinate with internal parties including engineering, sales, and logistics to ensure seamless service or order execution

Qualifications & Requirement

·       Experience or fresh graduates of associate degree, diploma holder will also be considered

·       Good organization skills, attention to detail, and proactive

·       Good command of written and spoken Mandarin, English is an advantage

·       Microsoft Word, Excel

Industry:

Information Technology

Job Category / Function:

Customer Service (Customer Service)

Job Position Level:

General

Employment Term:

Full Time

Min. Edu. Level Req:

--

Minimum QF Level attained:

QF Level 3

Total Working Exp:

--

Salary(HKD):

$14,000 - $18,000 (Monthly)

Location:

Kwun Tong District / Kwun Tong

Benefits:

• 5-Day Work
• Bank Holiday
• Dental Insurance
• Marriage Leave
• Medical Insurance
• On-the-job training
• Promotion
• Year end bonus