Customer Service Coordinator

Job Summary

We are seeking a dynamic and proactive Customer Service Coordinator to join our team! In this vital role, you will serve as the primary point of contact for clients and customers, ensuring their needs are met with enthusiasm and professionalism. Your energetic approach will help foster positive relationships, resolve issues efficiently, and support our commitment to exceptional client service. This position offers an exciting opportunity to utilize your multilingual skills, sales experience, and technical proficiency to make a meaningful impact every day.

Work Schedule: Monday–Friday, 6:00 AM–4:00 PM

Work Location: In Office

Duties

1. The Customer Service Coordinator is responsible for providing responsive, professional, and timely support to the Company's customers and sales organization. The primary focus of this position is to coordinate customer orders, respond to customer inquiries, maintain accurate customer and order information, and work closely with internal departments to ensure customer needs are addressed efficiently.

2. The position serves as an important link between customers and the Company's Sales, Sales Operations, Operations, Finance, and other internal functions. In addition to customer service responsibilities, the position provides sales support and assists with selected administrative and office coordination activities.

Responsibilities:

Customer Service & Customer Support

• Serve as a primary point of contact for customers regarding orders, quotes, product information, documentation, order status, and general inquiries.
• Respond promptly and professionally to customer inquiries received by telephone, email, and other communication channels.
• Process and coordinate customer requests and follow up to ensure timely resolution.
• Monitor customer orders and coordinate with internal departments to address order status, fulfillment, shipping, and other customer-related matters.
• Maintain accurate and current customer, contact, and account information.
• Coordinate with Sales, Sales Operations, Operations, Finance, and other departments to resolve customer issues and requests.
• Escalate customer issues requiring management, technical, regulatory, or other specialized assistance.
• Follow up on outstanding customer requests and commitments to ensure appropriate and timely resolution.
• Maintain a professional, responsive, and customer-focused approach in all customer interactions.
• Support the development and maintenance of effective customer service processes and procedures.

Sales & Order Support

• Process sales orders accurately and in accordance with Company procedures.
• Prepare and process customer quotes, agreements, and related sales documentation as required.
• Maintain accurate sales and customer records in applicable Company systems (CRM).
• Assist the Sales Operations Manager and sales team with customer-related administrative and sales support activities.
• Coordinate with internal departments to support timely order fulfillment and resolution of order-related issues.
• Assist with sales reports, customer reports, and other information requested by management.
• Support the sales team with customer communications and follow-up as needed.

Billing & Administrative Support

• Assist with processing, recording, and routing vendor invoices, bills, and other administrative or financial transactions in accordance with Company procedures.
• Assist with resolving outstanding payment and receivable matters by communicating with customers, Finance, and other appropriate personnel.
• Maintain accurate records and documentation related to assigned responsibilities.

General Responsibilities

• Maintain confidentiality of Company, customer, employee, financial, and other sensitive information.
• Comply with applicable Company policies, procedures, and quality requirements.
• Maintain accurate and complete records relating to assigned responsibilities.
• Perform other related duties as assigned.

Education and Experience Requirements:

• 3+ years of experience in customer service, sales support, order administration, office administration, or a related business-support function.
• Experience processing customer orders, quotes, invoices, or other business transactions preferred.
• Experience with shipping processes and FedEx preferred.
• Experience in medical devices, healthcare, manufacturing, or other regulated industry is a plus.
• High school diploma or equivalent required; additional education or certification in business administration, customer service, or a related field is a plus.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Experience with CRM, ERP, order-management, QuickBooks, or other business systems preferred.
• French language skills are a plus.

Knowledge, Skills & Abilities

• Strong customer-service orientation and commitment to providing timely and professional customer support.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to communicate effectively with customers, vendors, coworkers, and management.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
• High level of accuracy and attention to detail when processing orders, customer information, reports, and other business records.
• Ability to analyze and resolve routine problems and appropriately escalate issues when necessary.
• Ability to work independently while also collaborating effectively with a small team.
• Demonstrated sense of urgency when responding to customer and business needs.
• Ability to remain organized and responsive in a fast-paced, changing environment.
• Strong judgment, professionalism, and discretion when handling confidential information.
• Dependable, punctual, and responsive to management direction and customer needs.
• Ability to establish and maintain positive working relationships with customers and internal stakeholders.
• Demonstrated integrity and commitment to maintaining professional standards and confidentiality.

Pay: $23.93 - $28.81 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Our employment process requires a background check and drug screening. Are willing to complete these requirements?
• Are you able to consistently work 8-hour shifts, Monday to Friday, between 6am and 4pm?
• The pay range is $24.00 - $26.00 per hour. Is this pay range acceptable for you?

Education:

• Associate (Preferred)

Experience:

• Customer service administration: 3 years (Required)
• Customer orders, quotes, invoices, business transactions : 3 years (Required)
• medical devices, manufacturing, or other regulated industry : 3 years (Preferred)
• CRM, ERP, order-management, QuickBooks, or business systems : 3 years (Required)
• Microsoft Office, particularly Excel, Word and Outlook.: 3 years (Required)
• Shipping processes, in particular FedEx : 3 years (Required)

Language:

• English (Required)
• French (Preferred)

Ability to Commute:

• Roswell, GA 30076 (Required)

Work Location: In person