Customer Service Coordinator

Customer Service Coordinator

Cassidy’s Plumbing, Heating & Air-Conditioning Inc. is looking for an organized, dependable, experienced professional to join our team as a Customer Service Coordinator.

This position supports our customers, technicians, warehouse, vendors, and management. The ideal candidate is proactive, organized, communicates well, and can manage multiple priorities while taking ownership of responsibilities.

Responsibilities: Customer Service & Office Support

• Answer customer calls and schedule service appointments.
• Manage and update technician schedules.
• Communicate with customers regarding appointments, job status, and follow-up.
• Respond to emails and online service requests.
• Coordinate information between customers, technicians, vendors, and management.
• Review completed jobs and update labor, hours, parts, and materials as needed.
• Prepare and send invoices and process customer payments.
• Maintain accurate inventory and warehouse records.
• Monitor inventory and order plumbing, heating, and HVAC parts and materials.
• Prepare materials for service technicians and installation jobs.
• Receive, inspect, organize, and stock materials.
• Coordinate special orders and track deliveries.
• Follow up with vendors on delays, shortages, or incorrect orders.
• Compare vendor pricing, availability, and lead times.
• Maintain a clean, safe, and organized warehouse.

Required Qualifications

• Strong organizational and communication skills.
• Strong attention to detail.
• Ability to manage multiple priorities.
• Ability to work independently and take ownership.
• Professional and dependable work habits.
• Ability to work effectively with customers, technicians, vendors, and management.
• Ability to handle customer concerns professionally.
• Comfortable learning new software and systems.
• Reliable transportation and valid driver’s license.
• Warehouse, inventory, purchasing, and/or customer service experience.
• Ability to safely lift and move materials and equipment.

APPLY TODAY

If you are an experienced customer service professional who enjoys staying organized, solving problems, working with people, and keeping operations moving, we want to hear from you.

Apply today and tell us about your experience and why you would be a good fit for Cassidy’s Plumbing, Heating & Air-Conditioning Inc.

Benefits:

• Paid time off

License/Certification:

• Driver's License (Preferred)

Work Location: In person