Customer Service Coordinator

BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE
Customer Service Coordinator | MAF Properties | Asset Management Egypt

ROLE SUMMARY

The Customer Service Coordinator is responsible for ensuring the smooth operation of the Customer Service Information Desk and related activities within the mall. The role focuses on delivering exceptional customer experiences, maintaining operational efficiency, and supporting the mall’s promotional and loyalty programs. The coordinator acts as a brand ambassador for Majid Al Futtaim Properties, upholding the company’s values and standards.

ROLE PROFILE

• Assist customers with directions, mall information, and general inquiries.
  Handle and resolve customer complaints professionally, escalating issues to the relevant departments when necessary.
• Conduct periodic visits to retail stores to verify MID numbers and ensure compatibility with Salesforce systems for seamless Mall Gift Card and SHARE Pay transactions.
  Maintain accurate inventory levels and report discrepancies to the Customer Service Associate and Senior Associate.
  Execute daily Gift Card sales activities, ensuring accurate reconciliation and reporting.Perform monthly stock control and inventory verification tasks.
• Actively promote SHARE to customers, assisting with app downloads, registrations, and inquiries.
  Ensure customers are informed about loyalty rewards, mall campaigns, and promotions.
  Update the SHARE Wall regularly and support the SHARE Ambassador program.

REQUIREMENTS

• Bachelor's degree in Business Administration or any relevant field.
• 2 to 3 years of work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry.
• Very Good English level.
• Excellent communication and problem solving skills.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.