Customer Service Coordinator

KEY DUTIES AND RESPONSIBILITIES:

• Manage customer orders from order confirmation through to product loading, ensuring deliveries are completed according to agreed timelines.
• Receive and process customer forecasts and maintain accurate demand information in AlplaPROD.
• Monitor finished goods inventory and proactively communicate stock availability to customers, ensuring forecasted requirements are fulfilled.
• Manage and control old, slow-moving, and obsolete stock by proactively engaging customers, reviewing inventory ageing, coordinating recovery plans, and supporting activities to minimize stock write-offs and inventory carry costs.
• Coordinate with transport and freight service providers to ensure vehicles are scheduled and available for on-time shipments.
• Prepare and manage all shipping documentation, including export documentation and compliance requirements.
• Liaise closely with production planning and finished goods warehouse teams to ensure seamless order fulfilment and inventory management.
• Collaborate with cross-functional departments including Quality, Sales, Finance, and Logistics to resolve customer service issues and support business objectives.
• Make arrangements regarding returnable secondary packaging with customers to ensure packaging availability and efficient returns management.
• Process scrap sales orders in the system based on instructions received from the relevant logistics function.
• Monitor customer forecast accuracy and support actions to align production, inventory, and delivery plans with customer demand.
• Ensure compliance with all applicable requirements of the C03 Manufacture, Store and Deliver Products process within the ALPLA Metro Map framework.

REQUIREMENTS:

• Grade 12 (tertiary qualification advantageous)
• Experience with customer service in a B2B environment (not retail)
• Excellent skills on ERP software (ALPLAPROD preferred)
• Good with numbers, experience in data analysis and efficient in using computer systems.
• Excellent communication skills in English and Local language
• Strong customer focus and good communication skills towards customers and in difficult circumstances (late deliveries, addressing re-planning necessities, etc.) in challenging situations.

ROLE MODEL FOR OUR IDENTITY:

The successful candidate is expected to demonstrate and live the ALPLA Identity through the following behavioural competencies

ROLE MODEL FOR OUR IDENTITY:

The successful candidate is expected to demonstrate and live the ALPLA Identity through the following behavioural competencies

Our Purpose:
Act as a role model by living the ALPLA identity and contributing to a culture that reflects our values, personality, promise, and principles.

Our Personality:

• We value our people.
• We enable customer success
• We are entrepreneurs
• We care about the planet
• We are one global family of pioneers

Our Promise:

• We create trust
• We build respect
• We develop potential
• We ensure excellent results

Our Principles:

• Be Reliable
• Solve Problems
• Make Decisions
• Communicate Effectively

CLOSING DATE

21 October 2026

Note: Applicants who do not receive a response within 5 days after the closing date can safely assume that their application was unsuccessful.

ALPLA is an equal opportunity employer, we value the importance of a diverse workforce. We embrace the principle of diversity and equal opportunity in our employment processes and are committed to eliminating any discrimination in our hiring practices