Customer Service Coordinator

Shape & Create - And make it happen!

• Act as the primary point of contact for export customers, handling inquiries and order-related requests.
• Process customer orders accurately, ensuring timely updates on order status.
• Maintain clear and proactive communication with customers to ensure satisfaction and address any concerns.
• Follow up with the supply chain team to ensure on-time order fulfillment and delivery.
• Coordinate with freight forwarders, shipping lines, and carriers to execute shipments efficiently.
• Prepare and review all necessary export documentation, including invoices, packing lists, and certificates of origin.
• Ensure compliance with international shipping regulations and customs requirements.
• Electronically submit and collect certificates from the Chamber of Commerce.
• Facilitate the submission of original export documents to banks when required.
• Provide after-sales support by handling customer complaints and offering suitable solutions.
• Ensure prompt resolution of customer concerns, escalating issues when necessary.
• Collaborate with internal teams to enhance customer satisfaction and improve service levels.
• Adhere to company policies, internal procedures, and export compliance guidelines.
• Maintain accurate electronic filing of all export-related documents for record-keeping and audits.
• Monitor and track operational KPIs to ensure service efficiency and process improvements.
• Assist with ad-hoc tasks and projects as needed to support business objectives.

Key Qualifications & Skills:

• Proficiency in English is required
• Excellent communication and interpersonal skills to build strong relationships with customers and stakeholders.
• Proficiency in SAP and Microsoft Office (Excel, Word, Outlook).
• Strong organizational skills with the ability to multitask and work under tight deadlines.

Desired Candidate Profile

• Bachelor s degree in Business Administration, Logistics, Supply Chain, or a related field.
• Minimum 3-5 years of experience in export customer service, international logistics, or order management.
• Strong knowledge of export documentation, Incoterms, and international shipping regulations.