CUSTOMER SERVICE COORDINATOR

acts as a bridge between clients and internal teams,

managing daily support operations, resolving escalated issues, and ensuring high satisfaction

Core Responsibilities

Customer Communication:
Answer inquiries, process orders, and handle complaints via phone, email, or online chat according to company guidelines.

Issue Escalation & Resolution:
Investigate customer disputes, issue refunds or compensations, and escalate complex problems to senior management or specialized departments.

Cross-Departmental Liaison:
Connect customers with internal teams (such as logistics, sales, or technical support) to ensure smooth service delivery.

Data & Feedback Tracking:
Monitor customer feedback, update CRM databases, track performance metrics, and prepare reports to help improve processes. https://resources.jobsoid.com/job-descriptions/customer-service/customer-service-coordinator

Team Support & Onboarding:
Assist with training new staff, maintain internal documentation like FAQs or call scripts, and support day-to-day workflow operations.

JAI INTEGRATED TECHNOLOGIES PTE. LTD.