Customer Service Coordinator

About the role

Responsible for receiving, processing, coordinating, monitoring, and closing all client requests particularly from hospital accounts, summarizing end of day reports, and preparing weekly reports. The position serves as the primary coordination point between client, sales, logistics, and biomed ensuring that requests for equipment delivery, pullout, swap, accessories consumables troubleshooting and repair are properly validated, endorsed monitored and completed on time.

Key responsibilities

• Receive, process, coordinate, monitor, and close all client requests particularly from hospital accounts
• Summarize end of day reports
• Prepare weekly reports
• Serve as primary coordination point between client, sales, logistics, and biomed
• Ensure requests for equipment delivery, pullout, swap, accessories consumables troubleshooting and repair are properly validated and endorsed
• Ensure timely client communication
• Maintain accurate equipment census and records
• Ensure proper documentation and preparation of weekly requests reports

Qualification:

• Bachelor's degree in business administration, Management, Marketing or any other related field.
• At least 1-2 years of experience in customer service, order processing, coordination or adminisstrative operations
• Experience in a health care, medical equipment hospital, or service-realted company is advantage.
• Proficient in Microsoft Excel, Word, Google sheet and other communication tools
• Good written and verbal communication skills.
• Willing to work shifting schedules, including weekends/holidays, if required.
• willing to coordinate with hospital end-users, logistics, biomed, sales and other departments