Customer Service Coordinator

Client Service Coordinator

Full-Time, On-Site: 1 PM – 10 PM

Pasay City, Metro Manila

Job Responsibilities

• Coordinate daily operations by acting as the primary point of contact between clients and internal teams to ensure smooth and timely service delivery.
• Manage client communications by responding promptly to inquiries, coordinating follow-ups, and ensuring client concerns are addressed efficiently under the direction of assigned manager.
• Monitor work assignments and deadlines by maintaining an Excel tracker, following up on pending tasks, identifying backlogs, and ensuring all assignments are completed on time.
• Prepare and send client proposals and quotations based on service requirements and follow up as necessary to support timely client decisions and service arrangements.
• Monitor service contracts and packages by tracking validity, renewal dates, and payment schedules, and raising invoice requests when due while flagging unpaid invoices for appropriate follow-up.
• Coordinate invoicing and payment collection by monitoring accounts receivable (AR), following up on outstanding invoices, reviewing aging reports, and liaising with clients and the Finance team to resolve billing and payment issues in accordance with contractual terms.
• Provide administrative and coordination support to assigned manager, including scheduling meetings, coordinating follow-ups, and completing other operational tasks as required.

Requirements

• Bachelor’s degree or diploma in Business Administration, Management, or a related field.
• Minimum 2–3 years of experience in service coordination, operations, customer service, or administrative support.
• Excellent written and verbal communication and interpersonal skills, with an outgoing, positive personality and the ability to build rapport with clients, colleagues, and management while maintaining professionalism
• Strong organizational and time-management skills, with the ability to manage multiple assignments, deadlines, and follow-ups simultaneously.
• Proficiency in Microsoft Office, particularly Excel, for maintaining trackers, monitoring work progress, and preparing reports.
• Strong attention to detail and follow-through, ensuring tasks are completed accurately and on time.
• Ability to work independently, prioritize tasks, and perform effectively in a fast-paced working environment.

Pay: From Php25,000.00 per month

Work Location: In person