Customer Service Coordinator (CSC)

Arconic is currently in search of a Customer Service Coordinator (CSC) to join our Kawneer Team based in Salt Lake City, Utah .

At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

In this role, you will:

• Process and manage orders
• Review Purchase Orders [POs]
• Coordinate and advance project status
• Schedule orders for production based on standard lead times
• Interface with internal systems
• Follow established guidelines
• Complete operations task set by SC manager
• Interact with Order Specialist and Project Managers
• Generous training period
• Utilize or develop knowledge of product and price book
• Interact and coordinate with internal resources on projects
• Work in a shared mailbox with other team members
• Role will be 50/50 order entry and shop task

You have: (required)

• HS diploma or GED equivalent from an accredited institution
• 2 years of experience in a customer service role
• Computer skills including Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems;
• Proven customer service skills including prompt response and documentation;
• Data entry skills with attention to detail;
• Written and verbal communication skills;
• Construction or architectural field knowledge a plus.