Customer Service Coordinator (Mechanical /Industrial Products/Order Processing)

• Position: Customer Service Coordinator (Mechanical / Industrial Products/ Order Processing)
• Location: Upper Paya Lebar (Nearest MRT: Tai Seng MRT - 13-minute walk)
• Working hours: 5 days work week (Monday - Friday), 8.30am to 5.30pm
• Salary (commensurate with experience): Basic up to $4,200 + AWS
• Duration: Permanent
• Industry: Industrial Products / Mechanical Engineering / Hazardous Area Equipment Manufacturing

Main Responsibilities:

• Serve as the primary point of contact for customer enquiries via phone and email.
• Review customer specifications and evaluate suitable products and engineering solutions.
• Prepare quotations, RFQs, technical proposals, and coordinate order processing activities.
• Liaise closely with customers, sales, operations, and internal departments to ensure smooth order fulfilment.
• Provide basic technical product support and clarification to customers.
• Handle customer feedback, service issues, and maintain accurate customer records.
• Support invoicing, documentation, and administrative duties as required.
• Assist with other ad-hoc duties assigned by management.

Requirements:

• Diploma in Mechanical Engineering or related engineering discipline.
• Experience in Inside Sales, Sales Coordination, Customer Service, Technical Support, or Industrial Product Sales preferred.
• Able to understand technical specifications, engineering drawings, and industrial products.

Send your resume via Email to [email protected]

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Jane Chua

Deputy Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.