Customer Service Coordinator (Order Management)

Job summary:

This position is responsible for operating the full cycle of area accounts assignment in order processing to SAP and service customers to reach highest service satisfaction.

Responsibilities:

• Responsible in the  full cycle of order processing input to SAP correctly in terms of accounts assignment
• Manage the Backlog clearing and OTIF delivery arrangement
• Improve customer satisfaction
• Provide Fill Rate performance report

Qualifications:

• Bachelor's Degree or higher in Business Administration or related fields

• At least 3 years of experience in order management and logistics

• Able to communicate in English

• Proficient in Google Sheet, MS Excel,: Vlookup, Pivot

• Familiar with SAP would be an advantage

• Service minded, well-organized, work under pressure with “Can do” attitude