Customer Service Coordinator [SL]

Customer Service & Order Management

Serve as a key point of contact for customer enquiries received through telephone, email and other communication channels.

Provide timely and accurate information relating to products, services, quotations, orders and delivery status.

Manage customer orders and related documentation from order processing through to fulfilment.

Monitor order and delivery progress and proactively follow up on outstanding matters.

Ensure customer requests are recorded, tracked and addressed within the required timelines.

Customer Relationship & Issue Resolution

Develop and maintain positive working relationships with customers through professional and responsive service.

Handle customer complaints, feedback and service-related issues professionally.

Assess customer concerns and coordinate with relevant internal teams to identify and implement appropriate solutions.

Communicate updates and resolutions clearly to customers.

Internal Coordination & Administration

Work closely with Sales, Operations, Logistics and other departments to facilitate efficient order fulfilment and issue resolution.

Maintain accurate customer records and relevant documentation.

Prepare basic customer service and operational reports as required.

Provide general administrative support to the customer service function.

Perform other relevant duties and ad hoc assignments as assigned.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

Wecruit Pte Ltd

Wecruit is one of the leading recruitment firms based in Singapore, dedicated to helping job seekers find the right career opportunities.

We partner with reputable companies across a wide range of industries, including Healthcare, IT, Corporate Support, Engineering, Education, Logistics & Supply Chain, Oil & Gas, and Maritime.

Whether you're looking for permanent roles or short-term assignments, our consultants take the time to understand your experience, preferences, and goals to match you with suitable roles.

With over 1,000 successful placements and a strong track record of candidate satisfaction, Wecruit is here to support your career journey.

Let us help you take the next step—reach out to explore current opportunities or to speak with our team.