Customer Service Coordinator (Temporary - 4 months)

Company description:

Incorporate in 1998, Sysmex Malaysia is a subsidiary of Sysmex Asia Pacific Pte Ltd.

In Asia Pacific, Sysmex is a market leader in the delivery and implementation of clinical IVD and health IT products and services for clinical laboratories, hospitals and healthcare organisations. Its products and solutions continuously help improve patient clinical services and efficiency advances resulting in cost savings, which in turn translate to the delivery of better patient care.

Globally, Sysmex delivers total solutions in the field of clinical laboratory testing, including haematology, haemostasis, urinalysis, clinical chemistry, immunoassay system, flow cytometry, life science. Supplying products and services to customers in more than 190 countries, Sysmex is one of the market leaders in haematology and coagulation instrumentation worldwide. Sysmex continues to innovate in diagnostics, and to collaboratively create unique values in the areas of personalized medicine and novel treatments, under its long-term vision of "Together for a better healthcare journey." Through its unique technology, solutions, and co-creation with various partners, Sysmex delivers new value and addresses the universal desire of people to live longer and healthier lives.

Job description:

Job Summary:

1. Manage end-to-end customer order processing and order fulfillment activities to ensure accurate, timely, and compliant delivery while maintaining high standards of customer service.
2. Serve as the primary liaison between customers and internal stakeholders by coordinating order fulfillment, resolving service-related issues, and ensuring effective communication throughout the order lifecycle.
3. Support Supply Chain operations through effective delivery planning, accurate documentation, operational reporting, and compliance with company quality standards and applicable regulatory requirements.

Key Responsibilities:

1. Manage end-to-end customer order processing and fulfillment, including order receipt, validation, processing, shipment scheduling, delivery coordination, and monitoring outstanding purchase orders to ensure timely and accurate order execution.
2. Coordinate order fulfillment activities with customers, warehouse operations, transportation providers, sales teams, and cross-functional stakeholders to ensure seamless service delivery and customer satisfaction.
3. Plan and monitor customer deliveries by coordinating shipment schedules, special delivery requirements, and on-site arrangements to achieve on-time delivery performance.
4. Prepare and maintain accurate commercial and shipping documentation, including invoices, delivery orders, shipping documents, and complete filing records to support operational accuracy and audit readiness.
5. Provide responsive customer service by managing customer inquiries, order discrepancies, delivery issues, and account-related matters, ensuring timely and effective resolution.
6. Manage customer complaints and CAPA activities by coordinating investigations, corrective actions, and timely closure in accordance with established quality procedures and service standards.
7. Ensure compliance with Company policies, ISO 9001, GDPMD requirements, and other applicable quality, regulatory, and operational procedures.
8. Support operational reporting by assisting in the preparation of monthly reports and maintaining accurate order processing records and documentation.
9. Provide operational support and ensure business continuity by supporting other team members during their absence and performing assigned backup responsibilities.
10. Undertake other special assignments or related duties as may be assigned by Management from time to time.

Requirements:

1. Diploma or Bachelor's Degree in any discipline.
2. Preferably with a minimum of two (2) years' relevant experience in Customer Service, Order Processing, Supply Chain, Logistics, or a related field.
3. Fresh graduates are encouraged to apply.
4. Customer service orientation with effective communication, active listening, stakeholder management, problem-solving, planning and coordination, attention to detail, adaptability, accountability, and the ability to work independently with minimal supervision.
5. Proficient in Microsoft Office applications.
6. Experience with SAP/S4 Hana or other ERP systems is preferred.
7. Knowledge of ISO 9001, GDPMD quality requirements, and CAPA processes is an added advantage.

We offer:

Why Sysmex Malaysia?

• Industry Leader: Be part of a pioneering company recognized globally in invitro diagnostics.
• Thriving Growth: Contribute to a multinational organization with a strong record of sustainable financial performance.
• Exceptional Benefits: Enjoy a comprehensive benefits package, plus exciting perks like sponsor fit and fun activities.
• Invested in You: Customize development programs, mentorship opportunities and career advancement pathways.
• Engaged Community: Activities designed to foster a vibrant, inclusive and collaborative workplace culture, and have a positive impact on the environment, society and community.

At Sysmex Malaysia we values diversity and inclusivity, and we welcome individual with relevant experience to apply and join our dynamic team.
"Together For A Better Healthcare Journey".