Customer Service Coordinator (Warehouse - Shift)

OVERALL SALARY : Basic Salary (RM2300-RM3000) + Allowances (up to RM500) + Auto Overtime (Around RM700+) = RM3500~RM4200++

WORKING SCHEUDLE

When you join, you will start with normal working hours:

• Monday–Friday: 8.30am–5.30pm
• Saturday: 8.30am–1.00pm (flexi off, subject to arrangement)

Later, your schedule may change to shift work. Shift selection is not allowed and depends on the sub-department’s arrangement.

Shift Options

Shift 4–2

• ⁠ ⁠4 days work, 2 days off (not fixed)
• ⁠ ⁠7am–7pm or 7pm–7am
• ⁠ ⁠12 hours including 2 hours auto OT

Shift 5–2

• ⁠ ⁠5 days work, 2 days off (usually Saturday & Sunday)
• ⁠ ⁠7am–7pm or 7pm–7am
• ⁠ ⁠12 hours including 2 hours auto OT

Shift 4–3 / 3–4 (day shift only, few staff only)

• ⁠ ⁠4 days work, 3 days off, then 3 days work, 4 days off
• ⁠ ⁠7am–7pm
• ⁠ ⁠12 hours, no auto OT (OT subject to arrangement)

Warehouse Allowances

⁠ ⁠1. Attendance Allowance: RM300 per month

• – Terms & conditions: Full attendance required (no MC, EL, absence, or lateness)
• – Checking period: 1st–15th: RM150 & ⁠ ⁠16th–31st: RM150

⁠ ⁠2. Transportation Allowance: RM5 per day

⁠ ⁠3. Night Shift Allowance: RM10 per day

• Total allowances can be RM500 or more per month, subject to good attendance and night shift assignment.

RESPONSIBILITIES

• Responsible to coordinate administrative activities, billing, follow up and resolve customer queries and claims. Maintain customer database, recognize customer problems, communicate with internal operation team on daily operation activities / issue, act as company gatekeeper and suggest solutions when there's any issue arises. Assist to identify opportunities and implement of continuous improvement. Ensure to meet internal and external expectations.

DUTIES

• To carry out 3R (Reduce, Reuse, Recycle) practices within PKT Group of Companies
• To attend to all customers’ inquiries via the telephone, fax or email, and to respond timely and accurately to their queries.
• To generate order, perform system allocation, print picking list and distribute to Shift Supervisor/staff.
• To update Order Summary Report, Dashboard data, ETD Report and publish in timely manner.
• To maintain a proper and efficient filing system of all documents for easy and systematic retrieval. To communicate with internal operation team on daily operation activities / issue.
• To follow up customer’s urgent orders and communicate with operation team.
• To update truck manifest in timely manner.
• Ready from time to time to relocation according to operation needs.
• Perform other duties as assigned by Superior.

Pay: RM2,300.00 - RM3,000.00 per month

Benefits:

• Additional leave
• Free parking
• Gym membership
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• What is your current Basic and Expected salary?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person