Customer Service Coordinator/Office Assistant

Company Description

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’

Job Description

The Customer Liaison is responsible for assisting customers and providing an exceptional brand experience. This position serves customers while striving to complete appointment scheduling in an efficient and detailed manner through phone, email, or showroom visit.

What We Offer:

• Health insurance – Medical, Dental, and Vision
• Sick days and paid holidays
• Grow your career with us – many promotional opportunities are available

Duties and Responsibilities:

• Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).
• Answers incoming phone calls & emails to vendors and clients.
• Directs client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.
• When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
• Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
• May provide customer communication support as it relates to installations, confirmations, and return visits.
• Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
• Match receivables with vendor's invoices to be paid
• Reconcile credit card statements
• Precessing creditcard payments
• Filing

Qualifications

• 1-2 years of experience of administrative and/or customer service experience.
• Associates Degree related to business administration / accounting from an accredited college or university preferred
• Ability to communicate politely, clearly and professionally with clients
• Ability to work quickly and accurately data entry
• Calendar management / regional scheduling experience preferred
• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

Additional Information

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We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.

Privacy Policy: https://www.californiaclosets.com/privacy-policy/

Terms and Conditions: https://www.californiaclosets.com/terms-conditions/