Customer Service Cum Admin

Join Loft Home as a Customer Service Cum Admin Executive

Honest Price, Direct to Your Door

At Loft Home, we believe a great customer experience goes beyond choosing the right furniture. From order confirmation to final delivery, we want every customer to feel informed, supported, and confident throughout their journey with us.

We’re looking for a Customer Service Cum Admin Executive to support our daily customer service, order fulfillment, and logistics operations. If you’re organized, detail-oriented, responsive, and enjoy helping customers, we’d love to meet you.

What You’ll Be Doing

• Respond to customer inquiries through email, chat, and other online communication channels in a friendly and professional manner.
• Follow up with customers after purchase to keep them updated on their orders and ensure products are delivered on time.
• Proactively communicate with customers regarding delivery arrangements, shipment updates, delays, or any changes to their orders.
• Coordinate with shipping, logistics, warehouse, and delivery partners to plan and arrange customer order fulfillment.
• Place delivery and logistics bookings through relevant booking systems and maintain clear and organized records.
• Monitor customer orders and follow up with logistics partners to ensure deliveries stay on schedule.
• Update customer order, fulfillment, tracking, and delivery statuses accurately on the Shopify platform.
• Maintain accurate records of delivery bookings, tracking information, customer correspondence, and order updates.
• Help resolve delivery issues, customer concerns, and order-related inquiries in a timely, solution-oriented manner.
• Work closely with the sales, warehouse, logistics, and operations teams to ensure a smooth customer experience from purchase to delivery.
• Support general administrative and operational tasks when required.

What We’re Looking For

• Customer service, administration, logistics coordination, e-commerce, or a related role experience is preferred.
• Strong written communication skills with a friendly, patient, and professional approach to customers.
• Good organizational skills and strong attention to detail.
• Ability to manage multiple customer orders, delivery arrangements, and follow-ups simultaneously.
• Comfortable communicating with customers through email and chat.
• Familiarity with Shopify or other e-commerce platforms is an advantage.
• Familiarity with logistics, delivery booking, or order fulfillment processes is an advantage.
• Proficiency in MS Office, particularly Excel, Word, and Outlook.
• Able to work independently while coordinating effectively with different teams and external partners.
• Proactive and responsible, with a solution-driven mindset when handling customer or delivery issues.
• Good written English.
• Fresh graduates with a positive attitude, good organizational skills, and eagerness to learn are welcome to apply.

Why Join Loft Home?

At Loft Home, we’re more than just a furniture brand — we’re a team driven by creativity, collaboration, and purpose. Here’s why you’ll love being part of our journey:

• Young, energetic team: Work alongside passionate individuals in a dynamic and supportive environment that values fresh perspectives.
• Growth opportunities: As a fast-growing brand, we offer strong potential for career advancement and personal development.
• Meaningful impact: Help create homes thoughtfully designed for real life and everyday living.
• Collaborative culture: We believe in open communication, mutual respect, and shared success.
• Competitive salary packages, Annual Bonus, and AWS

📍 Work Location:

5 Gambas Crescent, Singapore 757036

Work pass sponsorships are available

Join us and help redefine modern living, one space at a time.