Customer Service cum Admin

Customer Service

• Respond promptly and professionally to customer enquiries through WhatsApp, email and all company social media platforms.
• Provide accurate information regarding products, orders, payments, deliveries and after-sales matters.
• Assist with customer complaints and follow up until the matter is resolved.
• Escalate complex customer issues to the relevant team or management.
• Maintain a friendly, helpful and consistent communication style on behalf of the company.
• Record important customer enquiries, complaints and feedback when required.
• Follow up with customers regarding pending information, payments, orders or deliveries.

Operations Coordination

• Communicate regularly with the Operations team regarding order status, stock availability, production, delivery and customer-related matters.
• Follow up with the relevant team member when information is required to respond to customers.
• Take staff availability into consideration when coordinating customer requests and operational matters.
• Inform customers of any relevant updates or delays after confirming the details with the Operations team.

Administrative Support

• Prepare and update simple administrative records, reports and documents.
• Maintain proper filing of customer and operational documents.
• Assist with data entry and other basic administrative duties.
• Keep customer, company and employee information confidential.
• Assist management and the Operations team with other reasonable administrative duties when required.

REQUIREMENTS

• Good written and verbal communication skills in Bahasa Malaysia.

• Basic written and spoken English.

• Comfortable communicating through WhatsApp, email and social media.

• Patient, courteous and able to handle customer complaints professionally.

• Organised, responsible and attentive to detail.

• Able to use basic computer applications such as Microsoft Word, Microsoft Excel or Google Workspace.

• Able to work independently and coordinate effectively with different team members.

• Previous experience in customer service or administration is an advantage.