CUSTOMER SERVICE CUM ADMIN EXECUTIVE

Responsibilities

·         Respond promptly and professionally to customer enquiries via phone, WhatsApp, email, and social media.

·         Coordinate transport bookings and communicate trip arrangements with customers.

·         Liaise with the Singapore operations team to ensure smooth daily operations.

·         Monitor daily trips and provide timely updates to customers and internal teams.

·         Handle booking amendments, cancellations, and customer feedback.

·         Assist customers with bookings, quotations, purchase order (PO) enquiries after-sales support.

·         Prepare quotations, invoices, log sheets, and other administrative documents.

·         Submit driver clearance documents to clients when required.

·         Prepare and submit weekly or monthly ridership reports to clients.

·         Maintain accurate records of bookings, customer information, and operational reports.

·         Managing the operations duty phone

·         Perform general office administration and other ad hoc duties assigned by Management.

Requirements

·         Diploma or Degree in Business Administration.

·         Minimum 2 years of experience in Customer Service, Operations or Administration.

·         Experience in the transportation, travel, or tourism industry is an advantage.

·         Good communication, interpersonal, problem-solving, and coordination skills.

·         Able to work independently and multitask in a fast-paced environment.

·         Proficient in Microsoft Office (Excel, Word and Outlook).

·         Fluent in English, Bahasa Malaysia, and Mandarin to communicate with customers and stakeholders.

·         Positive, responsible, customer-focused, and willing to learn.

·         Willing to travel to Singapore once a month to attend the group meeting.