Customer Service Cum Admin Operations

-Handle customer inquiries via phone, email, and messaging platforms

-Coordinate with internal teams and external parties to ensure smooth operations

-Monitor and update delivery/pickup status to customers

-Maintain accurate records and ensure data integrity in the system

-Resolve customer issues and provide timely solutions

-Build and maintain good relationships with customers to improve retention

-Assist in planning and coordinating logistics arrangements as required

-Provide clear instructions and updates to customers regarding shipments

-Ensure high level of customer satisfaction through effective communication

-Maintain proper documentation and reports related to customer service activities

-For enquiries or to apply, kindly contact our HR, Shamini, at 011-19509342.