Customer Service cum Operation (Freight Forwarding) / 客服兼操作专员（国际货代）

公司简介 | About us

JD LINK MALAYSIA SDN. BHD. 是一家从事国际货运代理及物流服务的公司，主要提供海运、空运及陆运等综合物流解决方案。

JD LINK MALAYSIA SDN. BHD. is a freight forwarding and logistics company providing international shipping solutions including sea freight, air freight and inland transportation.

职位介绍 | About the role

JD LINK MALAYSIA SDN. BHD. 现招聘一名客户服务兼操作专员（货运代理）加入新山团队。本职位为全职岗位，主要负责客户沟通及日常货运操作工作。你将负责维护客户关系，同时确保日常出货操作顺利进行。

JD LINK MALAYSIA SDN. BHD. is looking for a responsible and dedicated Customer Service cum Operation (Freight Forwarding) to join our team in Johor Bahru. This is a full-time role that combines customer service responsibilities with hands-on freight forwarding operations. You will play an important role in maintaining customer relationships while ensuring smooth day-to-day shipment operations.

工作职责 | Key Responsibilities

1、Handle customer inquiries regarding freight services and booking arrangements

处理客户关于货运服务、订舱的相关咨询

2、Prepare and process shipping documents such as Bill of Lading, invoice and packing list

制作及跟进提单、发票、装箱单等相关单证

3、Coordinate with shipping lines, airlines, transport providers and overseas agents

与船公司、航空公司、运输公司及海外代理进行沟通协调

4、Monitor shipment progress and update customers on delivery status

跟踪货物运输进度并及时向客户更新状态

5、Follow up on booking, shipment schedules and operational issues

跟进订舱、船期及出货相关事宜

6、Maintain accurate records of shipment and customer communications

维护客户及出货资料记录

7、Assist in resolving customer issues and provide professional support

协助处理客户问题并提供专业支持

8、Work closely with internal teams to ensure smooth daily operations

与公司内部团队配合，确保日常操作顺利进行

任职要求 | Requirements

1. College degree or above, with more than 1 year working experience in customer service or operation in international logistics / freight forwarding industry.

1.大专及以上学历，具备1年以上国际物流/货运代理行业客服或操作经验；

2. Fluent in Chinese, English and bahasa melayu; strong problem-solving ability and pressure resistance.

2.中、英、马来语熟练掌握，具备较强的问题解决能力与抗压能力。