Customer Service cum Planner Executive

About the role

This role acts as a main communication point between customers and internal departments, managing the complete order lifecycle from receipt through delivery. You will receive and verify purchase orders, check product specifications, enter and maintain customer orders in the system, and confirm order details and delivery schedules with customers.

Key responsibilities

• Receive and verify purchase orders from customers
• Check product specifications such as board quality (BQ), flute, size, quantity, delivery date, and other requirements
• Enter and maintain customer orders in the system
• Confirm order details and delivery schedule with customers
• Handle customer enquiries regarding orders, production and delivery status
• Follow up on customer complaints and coordinate corrective actions with relevant departments
• Prepare production planning based on customer orders
• Communicate with Production Manager for any delayed or pending orders issues
• Coordinate with Material and paper roll warehouse and check availability of paper rolls and other production materials
• Coordinate with Logistic and Warehouse team to arrange delivery according to customer requirements

About you

• Minimum Diploma / Degree in Business Administration or any related field
• Minimum 2-3 years of working experience in manufacturing planning
• Experience in corrugated board and production planning is added advantage
• Basic knowledge of ISO 9001 & ISO14001
• Good working attitude, interpersonal skills and initiative
• Strong sense of responsibility, ability to work under pressure and able to interact with all levels
• Ability to lead subordinate related to planning matter
• Good knowledge of production planning and order management
• Good communication skills and coordination skills
• Good knowledge of Microsoft office / ERP systems