Customer Service / Customer Operations

About TSOLUTIONS

TSOLUTIONS CO., LTD. is a technology and system integration company specializing in AI, Security, CCTV, Surveillance, Communication, and Smart Technology Solutions for government and private organizations.

About the Role

We are looking for a Customer Service / Customer Operations professional to support our customers and coordinate with Sales, Project, Technical, and internal teams. This role is responsible for ensuring smooth communication, order coordination, after-sales support, and timely resolution of customer needs.

Key Responsibilities

• Respond to customer enquiries via phone, email, chat, and other communication channels in a professional and timely manner.
• Coordinate with Sales, Project, Technical, and other internal teams to support customer requirements.
• Prepare quotations, Sales Orders, Purchase Orders, and related documents.
• Coordinate with customers, suppliers, vendors, logistics providers, and internal teams to ensure smooth delivery of products and services.
• Follow up on order status, project progress, delivery, installation, and after-sales service.
• Handle customer issues and complaints, coordinate with relevant teams, and follow up until resolution.
• Maintain accurate customer information, order records, and related documents in company systems.
• Prepare billing documents, issue receipts, and coordinate customer collection and payment-related matters.
• Support product/service delivery, installation, maintenance, and other customer-related activities.
• Prepare reports and provide administrative and operational support as required.
• Perform other tasks as assigned by the supervisor or management.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, Logistics, or a related field.
• 1–3 years of experience in Customer Service, Customer Support, Sales Coordination, Operations, or a related role. Fresh graduates are welcome to apply.
• Experience in technology, IT solutions, software, CCTV, security systems, or system integration will be an advantage.
• Experience in billing, issuing receipts, or coordinating customer collections will be an advantage.
• Good communication, coordination, and interpersonal skills.
• Good organizational and follow-up skills with the ability to manage multiple tasks.
• Service-minded, proactive, responsible, and detail-oriented.
• Able to handle customer issues professionally and work well under pressure.
• Proficient in Microsoft Office, especially Word and Excel.
• Experience with Odoo ERP or other business management systems will be an advantage.
• Able to work independently and effectively as part of a team.

What We Offer

• Opportunity to work with AI, Security, CCTV, Communication, and System Integration solutions.
• Experience working with customers, technology partners, vendors, and internal teams.
• Professional and collaborative working environment.

Opportunities for learning and professional development.