Customer Service / Customer Support

In the Customer Service / Customer Support role, you’d be responsible for creating an innovative customer experience and building strong relationships with our customers over phone, email, and chat. As the company’s first point of contact for our customers, you will be responsible for driving a successful customer experience by assisting those at varying skill levels to get the best use of the product.

You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

To top it off, we also welcome fresh graduates who are switched on and really ready to make their first step into the industry a good one.

What you will do:

• Develop a deep understanding of the company's platform to help customers troubleshoot and navigate through processes and bugs by phone, email and chat.
• Be the first point of contact for all incoming tickets and distribute to the related teams.
• Drive a successful customer experience by assisting those at varying skill levels to get the best use of the product.
• Advise customers on the status of onboarding or bug fixes.
• Learn to follow and maintain a streamlined bug filing process.
• Take ownership of anything from small technical issues to escalated software bugs and solve for the customer from beginning to end.

How you will need to be:

• Extremely determined to solve customer’s problems accompanied by a willingness to go the extra mile.
• Highly curious in asking the right questions to get to the root cause of an issue.
• Able to pick up technical concepts and information, quickly.
• Responsive to feedback and apply it immediately.
• Able to multitask and switch between tools, effortlessly.
• Resourcefulness in finding solutions when things are unclear.