Starting Wage: $17.00 per hour

Standard Schedule: Monday-Friday, 8am-5pm with overtime as needed

Onsite Position

Low Premium Medical Benefit

Employee Recognition Program

Job Summary

The Data Entry Specialist position works directly with clinical professionals around the world to create custom wheelchairs for their clients. This position will be the front line of support to process customer orders through internal systems and communicate with customers via email and phone. This position also maintains a high degree of professionalism and effective communication to support our customers.

Essential Functions

Job Responsibilities

• Professionally interact with customers primarily through email to provide and process information in response to inquires, requests, and orders for a wide range of highly configurable mobility products.
• Accurately prepare detailed orders based on customer supplied information.
• Engage with appropriate internal departments to assist in response to the customer.
• Resolve product or service concerns/complaints by determining the cause of the problem, selecting and explaining the best solution, expediting the correction or adjustment as needed, and following up to ensure solution.
• Utilize various proprietary software and resources to maintain detailed and accurate order entry documentation to facilitate a smooth transition to other departments.
• Effectively communicate with Customer Service team members and cross functionally with other departments (ex: sales and production) in a professional and efficient manner.
• Work as a team and maintain professionalism at all levels in the organization.
• Actively participate in education/training programs to continually learn and retain knowledge about Ki Mobility products to quickly and accurately assist customers.
• Ensure and follow safety requirements and standards.
• Maintain a safe, neat and orderly work environment.
• Perform all duties in a manner that follows, demonstrates, and promotes Company’s values.
• Report to work as scheduled, on time, and able to work entire work schedule.
• Perform additional duties as assigned.

Knowledge, Skills, and Ability

• Ability to transpose information accurately and effectively between customer orders and internal software systems.
• Ability to respond effectively to new, complex, and problematic situations and adapt your behavior to provide the best possible customer service.
• Skill and ability in professionalism while interacting with customers and company associates.
• Skill and ability to navigate multiple computer applications, with the use of dual monitors.
• Detail oriented with a passion for and ability to continuously learn.
• Possess excellent oral and written communication skills.
• Skill and ability to multi-task, prioritize, and manage time efficiently.
• Ability to exercise patience to get questions answered correctly and timely.
• Ability to read and interpret parts diagrams.
• Critical thinking skills with the ability to interpret detailed customer information to find accurate solutions.
• Basic level skills using computer applications (Microsoft Suite, enterprise software).
• Basic math proficiency.
• Able to work effectively both independently and within a team environment.
• Ability to be highly adaptable and responsive to changing business needs.
• Possess a continuous improvement mindset.
• Ability to observe and identify details.
• Ability to work extended hours as scheduled, including weekends.

Physical Demands

• Frequent sitting, wrist manipulation, walking, and standing.
• Frequent sedentary work with lifting up to 10 pounds.
• Occasional light work with lifting up to 20 pounds.
• Manual dexterity to type and operate office equipment frequently.
• Must be able to complete all physical requirements to perform essential functions.

Qualifications

Experience

• Required:
  • Minimum of 2+ years of experience in an office-based customer service related position or related experience working with complex or custom products.
  • Experience with Microsoft Office programs (Word, Excel) and other enterprise software.
  • Proven customer support experience.
• Preferred:
  • Experience reading and interpreting parts diagrams.
  • Bilingual a plus

Working Environment

• Standard working conditions include a temperature-controlled office and manufacturing environment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this position. Duties, activities, and responsibilities may change, or new ones may be assigned at any time with or without notice. Associate must be able to satisfactorily perform the essential functions of the position with or without reasonable accommodations.