Customer Service / Delivery Coordinator

We are looking for a knowledgeable and detail-oriented Customer Service/Delivery Coordinator to assist in handling daily calls from customers, vendors, and drivers. The ideal applicant is patient, empathetic, passionately communicative, with a problem-solving mindset. They are confident at troubleshooting and investigating with "UNSTOPPABLE EFFORT"! The goal is to ensure excellent service standards with real-time communication to Customer inquiries while maintaining high Customer satisfaction.

Schedule to start: Monday through Friday 8:30am - 5:00pm

Work Ethic:

• Must be an active team participant
• Must be reliable, on time, and accountable
• Must have an "UNSTOPPABLE EFFORT" mindset
• Must be respectful to Customers, Vendors, and Fellow Employees

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward Customers, Vendors, and Fellow Employees at all times
• Communicate promptly with Customers, Vendors, and Fellow Employees through various channels; phone, email, teams, etc.
• Ensure Customer satisfaction and provide professional Customer support
• Publish basic reports through Excel
• Assist with incoming calls
• Identify and assess Customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with our Customers, Vendors, and Fellow Employees through open and interactive communication
• Handle Customer concerns, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Record accurate order information and Customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Skills

• Customer service experience
• “UNSTOPPABLE EFFORT" mindset
• Phone skills
• Must have computer skills
• Experience with Microsoft functions (Excel, Word, Teams etc.)
• Familiar with CA cities and geography
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Team orientated
• High school degree

Benefits of working at Expressit Logistics:

1. 110% commitment and enforcement of Expressit Logistics' core values to ensure everyone is treated with respect and value
2. Ongoing salary increases for employees based on their value and contribution
3. Excellent Company Benefits: Expressit pays 50% Kaiser, Health, Dental, and Vision for the employee and their family
4. Annual 401K Profit Sharing contributions
5. Annual Defined Benefit Contribution; 100% funded by the company
6. Employee Birthday Recognition with lunches and gift cards
7. Annual Company Picnic with prizes
8. Thanksgiving gift cards for employees and agents
9. An outrageous and glorious Christmas party with presents and bonuses

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person