Customer Service Desk - Supervisor

Get To Know Us

Welcome to LaManna, where flavours, aromas, and memorable moments come together to ignite joy within you. Being a leader in the retail food industry, we believe that food is more than just sustenance, it’s a treasure trove of culture, tradition, and innovation, all waiting to be discovered. We’re your guides to life’s culinary pleasures, embracing “the good things in life.”

Your Assignment

We are seeking motivated and enthusiastic full-time Supervisors to join our team at LaManna, Essendon Fields**.**As a Supervisor, you will play a crucial role in supporting the Management team with the daily operations, whilst ensuring an exceptional customer experience. Please note, is not suitable for junior casuals (high school students).

Responsibilities:

• Operations Support: Assisting with the day to day operations, help maintain inventory levels, ensure merchandise displays are appealing, manage stock levels, ability to do mark downs, rotating stock and ensure stock is well presented at all times.
• Customer Service: Ability to operate a register and handle cash/eftpos transactions, flexibility to support where needed, assist with customer enquiries, providing exceptional customer service.
• Management Support: Help supervise, train and support staff, money control, ability to communicate effectively.
• Sales Performance: Collaborate with the Department Manager to meet sales targets, analyze trends, and implement strategies for increased profitability.
• Compliance: Ensure compliance with company policies, procedures, and safety standards at all times.

Your Attributes & Abilities

• Proven experience in similar position is advantageous for success
• Experience with food handling, principles of stock rotation is preferred but not essential
• Be able to provide information, advice and recommendations of store products
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal abilities.
• Solid understanding of retail operations, including inventory management and sales strategies.
• Flexibility to work evenings and holidays as needed, with one weekend day required.
• Ability to prioritise workload
• Ensure policies/guidelines are adhered to by employees
• Keep a clean and organised workspace whilst adhering to our OHS and Food Safety guidelines
• Be able to function and thrive in a fast-paced environment
• Have a positive, can-do attitude

How We Care For You

We aim to look after our team as much as we look after our customers. Here are some benefits in working with our family;

• Free fresh meals, snacks and beverages during your shift
• Staff discount card which gives both you and your immediate family discounts
• Free gym membership supplied by our friends at Fitness Addix and mental health support through our Employee Assistance Program
• Opportunity to work with a diverse team and build lasting relationships with colleagues and customers