Customer Service Dispatch Coordinator

About us

Air Comfort Solutions DBA Airco is a small business in Jonesboro, GA. We are professional, agile and innovative.

Our work environment includes:

• Modern office setting

Air Comfort Solutions DBA Airco is looking for a HVAC Dispatcher to join our team! This is a full-time position.

Job Description:

• Provide top level customer service to both external and internal customers

• Dispatcher is a position that has direct contact with both customers and field technicians, expediting the arrival of maintenance or repair technicians to the customer’s location

• The dispatcher will enter calls into the dispatch program along with any other pertinent information, order parts as required, close calls that are completed and document technician hours worked on a service call

• Ensure that in all circumstances, Conserv is reflected in a professional and positive public image

• Field customer calls requesting service or maintenance work and providing ETAs or arranging any necessary follow-up calls

• Work closely with technicians, field service supervisors and service managers to ensure customer expectations are met

• Schedule, monitor and track service calls to insure profitability guidelines are met

• Provide customer updates and update customer specific websites in real time

• Have a comprehensive understanding of order acceptance procedures, scheduling and documentation

Benefits:
·Competitive pay
·Health, dental, vision, and life insurance programs
·Paid time off and holidays
·Company paid training
·Paid vacation time
·401(k) with company match

Qualifications:

• The ideal candidate would be someone who has dispatching experience in the construction or HVAC field!

• High School Diploma or GED

• Strong customer service and people skills

• Highly organized

• Able to thrive in high pressure situations

• Able to manage multiple tasks and meet deadlines effectively

• Proficient with Microsoft Outlook and Word

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Dispatching: 2 years (Required)

Work Location: In person