Customer Service Dispatch VA

Job Summary:
We're thrilled to be taking on a motivated and highly organized Customer Service & Dispatch Virtual Assistant to back our garage door service operations. The post turns on handling daily customer interactions, coordinating technicians, and administering service schedules. The right person is dependable, detail-driven, and able to work single-handed in a remote setting while delivering excellent customer service without fail.

Key Responsibilities:

• Pick up and handle inbound customer calls about garage door services
• Gather accurate customer details and service needs
• Book appointments and confirm availability with customers
• Speak with field technicians over WhatsApp for job coordination
• Take in and work through service requests from advertising partners
• Assign jobs against technician availability, location, and skill set
• Key in and maintain customer records in the GoHighLevel CRM system
• Watch technician schedules and tighten routing efficiency
• Track job progress and send follow-up communications
• Answer customer inquiries professionally and promptly
• Pitch in on daily dispatching and field operations support

Requirements:

• Strong English communication skills, written and verbal
• Proven track record in customer service, call handling, or dispatch support
• Earlier work as a Virtual Assistant in a customer service or dispatch role
• Excellent organizational, multitasking, and time-management skills
• Professional demeanor with a customer-focused mindset
• Capacity to work effectively with remote teams and field technicians

Preferred Qualifications:

• Familiarity with GoHighLevel CRM, WhatsApp Business, and scheduling platforms
• Strong interpersonal and relationship-building skills
• Footing in service-based or field operations settings

Why Join Us?

• Join a growing garage door service company committed to quality and reliability
• Pick up hands-on experience across operations and customer relationship management
• Enjoy the flexibility of remote work while leaving a meaningful mark

If you're proactive, efficient, and come alive in a fast-paced setting, we'd encourage you to apply and help lift our customer service operations.