CUSTOMER SERVICE DISPATCHER

Description:

JLT Trucking is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. Your ability to communicate effectively and resolve issues will be key to maintaining high levels of customer satisfaction.

Duties

• Answer and respond to customer calls, emails, and service requests
• Assist with scheduling pickups, service changes, and resolving issues
• Support dispatch by tracking tickets and ensuring follow-up on open items
• Update customer records and account details in the system
• Provide clear communication to customers regarding service status, delays, or billing questions
• Escalate issues to the appropriate supervisor when needed
• Work closely with operations to ensure accurate routing and scheduling information
• Assist with invoice or billing / account-related questions by gathering information and relaying to the billing team
• Help identify recurring issues or service challenges and provide feedback for improvements

Requirements:

Skills

• Strong communication skills, both verbal and written
• Proficiency in Microsoft Office Suite and general computer skills
• Experience in call center environments or customer support roles preferred
• Ability to handle multiple tasks efficiently while maintaining attention to detail
• Bilingual or multilingual capabilities are a plus, enhancing our ability to serve diverse clients
• Sales experience is beneficial for upselling products or services when appropriate
• Excellent phone etiquette and interpersonal skills for effective client interaction
• Typing proficiency for efficient data entry tasks
• Strong analytical skills to assess customer needs and provide tailored solutions

Requirements:

• 1–2 years of customer service experience (waste industry experience a plus)
• Strong communication and listening skills
• Ability to multitask and manage priorities in a fast-paced environment
• Team player with a focus on delivering excellent customer service

Join us in delivering outstanding service that makes a difference!