Customer Service Domestic Process Thane

Urgent Hiring Customer Service / Retention / Lead Generation

Location: Thane
Work From Office
Eligibility: HSC / Graduate | Freshers & Experienced
Salary: 14,500 – 21,000
Immediate Joiners Preferred

Cigna – Renewals Process

• HSC / Graduate
• Freshers & Experienced
• V3+ / Above-average English
• Shift: 10:00 AM – 7:00 PM
• 1 Rotational Week Off
• Salary: 14,500–18,000 CTC

Kotak Mahindra Bank – Lead Generation

• Minimum HSC
• Freshers & Experienced
• V3 Communication
• Shift: 10:00 AM – 7:00 PM
• Sunday Fixed Off
• Fresher: 14,700 In-Hand | 18,000 CTC
• Experienced: 16,700 In-Hand | 21,000 CTC
• 2 documents required for experienced candidates

Home Loan – Customer Retention

• Graduate Freshers OR HSC + 6 months experience
• Good English communication
• Versant 4 Mandatory
• Shift: 9:30 AM–6:30 PM OR 10:00 AM–7:00 PM
• 6 Days Working
• 1 Rotational Off OR Sunday Fixed Off
• Salary: Up to 20,000 CTC

Interested candidates can apply now.

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  Provide accurate information on products/services to customers through effective communication skills.
  Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
  Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

• 0-5+ years of experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management.
• Bachelor's degree in Any Specialization
• Strong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.