Customer Service - E-commerce

We are seeking a dynamic, English-proficient, and communication-savvy Customer Service expert to join our international e-commerce team. You will be the front-line brand ambassador for our official stores on three major Southeast Asian platforms: Shopee, Lazada, and TikTok Shop. You will be responsible for the entire customer service cycle, ensuring an exceptional shopping experience for both global and local customers.

3. Key Responsibilities:

Pre-sales Support: Provide timely, professional, and friendly responses to customer inquiries regarding products, promotions, shipping, etc., via platform chat tools；Proactively recommend products and guide customers through their purchasing decisions to improve store conversion rates.

After-sales Support: Handle order status inquiries, shipping tracking, address changes, and related requests；Professionally and patiently manage customer requests for returns, refunds, complaints, and disputes, finding optimal solutions based on platform policies and company guidelines；Collaborate closely with the warehouse and logistics departments to ensure smooth post-sales processes.

**Customer Relationship Management:**Collect and relay customer feedback and common issues to provide insights for product and operational improvements；Maintain positive store ratings and manage customer reviews appropriately.

4. Requirements:

   Language Skills: Native fluency in thai to handle customer communications efficiently . Have the ability to read ,speak and write in English for cooperation with cross-border teams ;Can understand Englishlanguage product training sessions delivered by the headquarters

   Experience & Skills: Prior customer service experience on Shopee, Lazada, or TikTok is a strong advantage. Familiarity with platform backend operations and rules is preferred.

Excellent communication skills and empathy, with the patience and positivity to handle diverse customer personalities. A serious, responsible, and conscientious work attitude with a strong sense of accountability and teamwork