Customer Service (E-Commerce)

Customer Service (E-Commerce)

Working Location: [Seri Kembangan , Selangor]
Employment Type: Full-time

Job Description

We are looking for a proactive and customer-focused Customer Service (E-Commerce) executive to join our E-Commerce team. You will be responsible for managing customer enquiries and providing excellent service across various online platforms, including Shopee, Lazada, TikTok Shop, and other e-commerce channels.

Key Responsibilities

• Oversee and directly manage all e-commerce platforms and its online activity in order to generate sales and acquire traffic. This includes but not limited to, daily maintenance, campaign execution, and price updates.
• Prepare and create product listings on the e-commerce platform. Ensure functionality on a daily basis by doing website checks.Assist customers with order placement, returns, exchanges, and other order-related matters.
• Develop and implement e-commerce strategy which may include, marketing tools, marketing campaigns.
• Produce weekly, monthly, quarterly, and yearly reporting on sales, conversion rate, traffic, etc. Including forecasting, sales/order, and useful market insights to the leadership team.Maintain up-to-date knowledge of products, company policies, promotions, and procedures.
• Work closely with various external stakeholders to plan and optimize our existing e-commerce brands exposure, campaign and program.Continuously identify and recommend improvements to work processes and customer service procedures.
• Analyze past campaigns in order to improve marketing effectiveness and ROI.
• Conduct market research and stay up to date with the latest e-commerce trends/marketing strategies and execution in order to increase online sales

Job Requirements

• Diploma/Degree in any relevant field is preferred.
• At least 2 years of working experience in Customer Service, E-Commerce, Online Customer Service, or a related field.
• Good written and verbal communication skills.
• Proficient in English, Bahasa Malaysia, and Mandarin, especially in written communication.
• Strong customer service and interpersonal skills.
• Able to handle a high volume of enquiries and work in a fast-paced environment.
• Able to work independently, multitask, and prioritize tasks effectively.
• Proactive, responsible, patient, and problem-solving oriented.
• Experience handling Shopee, Lazada, TikTok Shop, or other e-commerce platforms will be an added advantage.

Working Hours

Monday – Friday: 8:00 AM – 5:30 PM

Salary

RM2,500 – RM3,000 per month

Benefits

• Annual Leave
• Outpatient Medical Claims
• Dental Benefits
• Staff Engagement Activities
• Career Progression & Development Opportunities