Customer Service (ecommerce) & Support

Customer Service (Ecommerce) & Support – Help Us Build Something Great!

LAVANA Jewellery

About Us
We are an Australian-owned family business with more than 20 years’ experience in the jewellery industry and the team behind LAVANA Jewellery, an online ecommerce jewellery brand launched in 2025.

Now entering our second year, LAVANA is an exciting and growing part of our business, with a strong focus on beautiful product, exceptional customer experience and continued growth.

We’re looking for a proactive and highly organised Customer Service (ecommerce) & Support team member to play an important role in our next stage: helping our customers, supporting online sales, packing orders and ensuring the day-to-day operations behind the brand run seamlessly.

This is a hands-on role in a fast-paced, entrepreneurial business where you’ll have the opportunity to make a genuine impact as LAVANA continues to grow.

The Role
More than just answering customer enquries, this role is all about turning every interaction into a standout customer experience. You'll be guiding customers, managing orders, helping pull product for publicity and influencers, keeping things running behind the scenes, and playing a key part in building a seamless online store.

You'll be based in our Sydney CBD headquarters right near Sydney Town Hall, working alongside the owners, our marketing and operations team who can support you to be a success in your role!

This is a full-time permanent role (Monday - Friday 9 - 5pm) with a long term view.

What You’ll Be Doing

• Responding to customer enquiries via live chat, email, and social media
• Recommending products and assisting with purchases
• Managing orders, tracking deliveries, handling returns and exchanges
• Updating product listings and stock levels
• Assisting with packing, order prep and occasional laser engraving (training provided)
• Supporting online store operations and collaborating with marketing, design & fulfilment
• Contributing to process improvements and customer insights
• Willing to do a variety of tasks we start this new venture

What We’re Looking For

• Friendly, confident communicator with a customer-first mindset
• Organised, detail-oriented, and comfortable juggling tasks
• Tech-savvy and quick to learn new tools (Shopify experience a bonus)
• Positive, proactive, and ready to grow with a startup team

Bonus Points For

• Experience in online sales, e-commerce, retail, or customer service
• Interest in jewellery, fashion or design
• A "jump in and help" attitude

What You’ll Get

• A supportive, energetic team environment
• Hands-on training and room to grow
• Exposure to all areas of the business
• Generous staff discounts and the occasional sparkle!

How to Apply
Send us your resume and a short note telling us why you’re the perfect fit. If you love helping people, learning new things, and building something meaningful — we’d love to hear from you!

Please write a cover note and send your CV to: [email protected]

Lauren Sommer
Managing Director