Customer Service - Ecommerce

Responsibilities:

• Manage client requests and resolve issues efficiently while maintaining a positive customer experience.
• Provide timely and professional support to clients via email, chat, or phone.
• Coordinate with internal teams using online collaboration tools (e.g., Asana) to ensure smooth workflow.
• Assist in managing online platforms such as Shopify, including basic troubleshooting and client guidance.
• Maintain clear and accurate communication with clients regarding orders, services, and updates.

Qualifications:

• Bachelors degree in Marketing, Business Administration, or a related field
• Strong verbal and written English communication skills.
• Prior experience in customer or client support, preferably with international clients.
• Ability to remain tactful, professional, and solution-oriented in challenging situations.
• Familiarity with platforms like Shopify, OpenCart, or similar.
• Must be located in the UAE.

Job Types: Full-time, Permanent

Application Question(s):

• What is your expected salary?
• What is your notice period?

Work Location: In person