Wonder Cement
Customer Service Engineer
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹300,000 – ₹325,000 / year
Location:
Borsad, Gujarat 388540, India
Work mode:
Hybrid
Published on:
13 August 2026
What they need
- Customer Complaint Handling
Attend customer complaints related to cement quality and performance.
Visit construction sites, project locations, dealers, ready-mix concrete (RMC) plants, and infrastructure projects.
Identify the root cause of issues such as:
Cracks in concrete/plaster
Low strength development
Setting time issues
Workability problems
Water seepage concerns
Surface defects
- Site Inspection & Technical Support
- Conduct site visits and technical audits.
- Inspect construction practices, material storage, curing methods, mix proportions, and workmanship.
- Provide practical recommendations to customers for optimum cement usage.
- Product Application Guidance
Educate customers, contractors, engineers, masons, and builders on:
Proper cement handling and storage
Concrete mix design
Curing practices
Construction best practices
Product selection for different applications
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