Customer Service Engineer

Company Overview

Innovative Network Solutions Corp (INSC) is at the forefront of IT management, providing tailored solutions for Managed Service Providers (MSPs). Our strategic six-phase approach ensures comprehensive security and streamlined processes, empowering our clients to deliver top-tier services in a competitive market.

Summary

We are seeking a Customer Service Representative to join our dynamic team at Innovative Network Solutions Corp. This role is essential in providing exceptional support to our clients, ensuring their IT needs are met efficiently and effectively. Located in the United States, this position plays a crucial role in maintaining our commitment to client satisfaction.

Responsibilities

• Provide outstanding customer service by addressing client inquiries and resolving issues promptly.
• Assist clients with technical support related to IT services and products.
• Utilize ticketing systems to track and manage customer requests efficiently.
• Collaborate with technical teams to ensure timely resolution of complex issues.
• Educate customers on product features and best practices for optimal use.
• Maintain accurate records of customer interactions and feedback.

Requirements

• Proven experience in customer service or technical support roles.
• Strong understanding of IT concepts and terminology.
• Excellent communication skills, both verbal and written.
• Familiarity with help desk software and ticketing systems such as Remedy or ServiceNow is a plus.
• Ability to troubleshoot basic technical issues related to computer hardware and operating systems.

If you are passionate about technology and dedicated to providing exceptional customer experiences, we invite you to apply today and become a part of our innovative team at Innovative Network Solutions Corp!

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person