Flowserve Sanmar Private Limited
Customer Service Engineer
1 month ago
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Important information
Contract type:
Permanent
Location:
Bharuch, Gujarat, India
Work mode:
Onsite
Published on:
23 September 2026
What they need
Key Purpose of the Job :
To coordinate with all the branches and meet the customer service requirements.
Key Responsibilities :
- Coordinate with customers for the installation at their site and regular training.
- Understand the customer requirements
- Obtain feedback from the customer
- Maintain Participant list
- Knowledge of customers and regular issues
- Major trouble shooting at site.
- Register complaints immediately and allocation of Complaint number.
- On time Updatation customer complaint register.
- MOM signed off by customer.
- Updation of complaint status in complaint register and feedback to customer on status based on MOM.
- Sound product knowledge & Communication skill
- Conducting customer service survey.
- Identify customer and carry out plant survey as per plan.
- Competition seal conversion and / or seal upgrade from single to double OR double wet running to ECS, 2015 BG promotion.
- Organizing Service Blitz to compile and update on product installations.
- Knowledge on competitor products analytical skill
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