Customer Service Engineer

CUSTOMER SERVICE ENGINEER – FIELD SUPPORT

Mitsubishi Power Aero LLC, Glastonbury, CT

About Mitsubishi Power Aero LLC

Mitsubishi Power Aero LLC is headquartered in Glastonbury, Connecticut, USA, and is a group company of Mitsubishi Power Americas, Inc. Mitsubishi Power Aero is the OEM and the exclusive provider of aero-derivative gas turbine packages based on the advanced technology of Pratt & Whitney® proven aircraft engines. For over 60 years, Mitsubishi Power Aero products and services have been the innovative solutions that our global customers require to deliver reliable, affordable electricity to their consumers.

Our customers rely on us to offer a true partnership for the entire life cycle of their gas turbines and to provide the best advice, monitoring, upgrades, retrofits, and repairs available to keep their operations running smoothly. We offer a rare level of customization, hands-on service, and responsiveness. Speed, flexibility, and durability are hallmarks of our products and customer support, as well as our culture.

Mitsubishi Power Aero has installed more than 2,000 gas turbines in over 50 countries. Our portfolio of aero-derivative gas turbine engines offers competitive, efficient, and flexible products that generate 30 to 140 MW of power in peaking, baseload, and on-demand power applications. As the demand for power expands, and more intermittent sources of power are introduced to power grids, Mitsubishi Power Aero will continue to play a vital role in providing energy security to customers worldwide.

We integrate resources and create synergies with other Mitsubishi Power companies, allowing us to deliver optimized technical and commercial solutions. Customers respect our rich heritage as an innovator and value our financial stability as part of Mitsubishi Heavy Industries Group, a global leader in energy. Mitsubishi Power Aero cultivates the full potential of employees to advance engagement, personal growth, and organizational goals. Connect with us at aero.power.mhi.com or LinkedIn .

Job Summary

The Customer Service Engineer (CSE) is responsible for providing daily technical direction and customer problem resolution for the operational fleet of FT8® and FT4000® aero-derivative gas turbine power plants. The CSE will resolve short- and long-term customer technical concerns by diagnosing and troubleshooting gas turbine field issues and repair and maintenance activities on-site and from the company’s office.

Key Responsibilities

• Respond to CSE task requests made by customer service managers, field personnel, and other internal customers.
• Support the development and updates to technical publications, including relevant manuals, illustrated parts catalogs, service bulletins, and field action notices.
• Support repair development activities to extend asset life; communicate with customers to understand needs and report repair development status.
• Review borescope inspection reports and incorporate engineering recommendations.
• Identify recurring fleet issues and provide feedback to engineering teams to drive product improvements, repair enhancements, and reliability initiatives.
• Monitor fleet performance trends and proactively recommend solutions to improve unit reliability, operational efficiency, and customer satisfaction.
• Serve as the primary technical point of contact for assigned customers, ensuring timely resolution of operational, maintenance, performance, and reliability concerns.
• Diagnose and troubleshoot gas turbine system, controls, auxiliary equipment, and BOP problems remotely and at customer sites.
• Support planned and unplanned maintenance activities, including outages, inspections, repairs, upgrades, and return-to-service efforts.
• Analyze engine operating data, maintenance records, borescope inspection findings, and field reports to identify root causes and develop corrective actions.
• Assess problems, construct analyses, and propose the best solutions, efficiently managing tasks and processes to solve challenging problems.
• Absorb new technical information and apply it effectively.
• Manage multiple tasks and ensure deliverables are completed on time with high standards; adhere to schedules while meeting internal and external customer demands.
• Work closely and collaboratively with colleagues toward common customer goals, including sharing resources and information.
• Communicate effectively with internal and external customers; preparate technical reports and deliver customer presentations.

Qualifications and Experience

• Bachelor’s degree in electrical or mechanical engineering; master’s degree preferred
• 5 to 7 years of related engineering experience
• Mitsubishi Power Aero product experience highly preferred, but not required; experience with other aero-derivative or heavy-frame gas turbine technology acceptable
• Demonstrated technical competence in gas turbine engines
• Experience with gas turbine operations, troubleshooting, maintenance, repairs, and reliability engineering
• Strong understanding of gas turbine systems, controls, instrumentation, auxiliary systems, and power plant operations
• Ability to interpret engineering drawings, technical manuals, maintenance procedures, and operational data
• Strong customer-facing skills with the ability to communicate technical issues clearly to both engineering and non-technical audiences
• Proven ability to manage multiple priorities and respond effectively to urgent customer and operational needs
• Excellent written and verbal communication skills

Additional Requirements

• Up to 10% domestic and international travel
• Existing U.S. work authorization required; no sponsorship available