Customer Service Engineer

Job Description – Customer Service Engineer

Position: Customer Service Engineer
Experience: 2–3 Years
Location: Chennai
Employment Type: Full-Time
Work Mode: On-site
Contact:7540059959

Job Summary

We are looking for a Customer Service Engineer with 2–3 years of experience to provide technical support, troubleshooting, installation, maintenance, and after-sales service to customers. The candidate should have good technical knowledge, communication skills, and the ability to handle customer issues professionally.

Key Responsibilities

• Handle customer technical queries and provide timely support.
• Diagnose and troubleshoot hardware, software, networking, and system-related issues.
• Visit customer locations for installation, maintenance, troubleshooting, and service requirements.
• Perform installation, configuration, testing, and commissioning of IT equipment and systems.
• Coordinate with internal teams and vendors to resolve technical issues.
• Maintain proper records of service calls, complaints, installations, and maintenance activities.
• Follow up with customers to ensure issues are resolved and customer satisfaction is maintained.
• Identify recurring technical issues and escalate them to the concerned team when required.
• Provide basic guidance and technical support to customers regarding products and systems.
• Ensure timely closure of service requests and maintain service quality.

Skills Required

• 2–3 years of experience in Customer Service / Technical Support / Field Service Engineering.
• Good knowledge of computer hardware and troubleshooting.
• Basic knowledge of LAN, networking, routers, switches, and connectivity issues.
• Knowledge of Windows OS, software installation, and system configuration.
• Good problem-solving and analytical skills.
• Good verbal and written communication skills.
• Customer-focused attitude and professional approach.
• Willingness to travel to customer locations when required.

Qualification

Diploma / B.E. / B.Tech / B.Sc. / BCA / Any relevant technical qualification.

Preferred Experience

Candidates with experience in IT products, networking, system integration, hardware support, AMC/service support, or field technical support will be preferred.

Benefits:

• Flexible schedule

Work Location: In person