Customer Service Engineer - Perth

Join Kyocera, a global leader in printing and document solutions as our Customer Service Engineerin WA, Perth. In this role, you'll deliver expert installation and maintenance on Kyocera printers, MFP's, MFD's and associated software. You'll manage a dedicated territory, providing quality service to clients.

Key Responsibilities:

• Perform servicing on Kyocera printer/copier equipment
• Perform new Kyocera equipment and software installations in conjunction with the Installation Specialist
• Manage a dedicated territory and provide expert service to clients
• Conduct client training on equipment
• Respond efficiently and courteously to internal and external customers' requests for assistance with software and hardware applications
• Travel to client sites to resolve technical issues efficiently and professionally
• Promote Kyocera's professional image through excellent customer service, competent service procedures and respectful communication
• Maintain accurate service data and manage spare parts and consumable stock effectively
• Escalate ongoing technical issues to the branch Product Specialist
• Complete all assigned service calls and documentation accurately and promptly using Salesforce

What We're Looking For:

• We are looking for someone who embodies our core philosophies of: ‘possessing a fighting spirit’, ‘always being creative’ and ‘doing the right thing as a human being’
• Servicing experience in maintaining printers/copiers
• IT and Software experience preferred
• Strong customer service skills and ability to communicate effectively
• Proven organisational and time management skills
• Valid driver's licence
• National Police Check will be required
• Skilled in using Microsoft Office suite and service management tools (such as Salesforce)
• Proactive, independent and adaptable to changing priorities

Why Join Us?

• Competitive salary
• Stock accuracy bonusses
• Fully maintained company car
• Discounted Private Health Insurance
• 18 weeks paid parental leave
• 2 Kyocera leave days for employees achieving 3 years’ service
• Service awards and gift vouchers to celebrate key milestones
• Subsidised professional memberships and further education to advance your career
• Access to the Employee Assistance Program (EAP)
• Strong supportive team environment
• Be part of a company that makes a difference worldwide through innovative solutions

About Us:

Kyocera Document Solutions Australia has been supporting local businesses for more than 30 years. Our portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services. These services enable our customers to optimise and manage their document workflow, reaching new heights of efficiency. Through hard work, we have become a leading document solutions provider dedicated to helping organisations put knowledge to work to drive change.

Kyocera is an Equal Opportunity Employer - we are committed to maintaining a diverse workforce.  We strongly encourage applications from adequately experienced Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.

Kyocera Document Solutions Australia is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. When you join Kyocera Document Solutions Australia, you are joining an organisation that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best-in-class customer service with professional expertise whilst cultivating a culture of empathetic partnership – creating an overall enjoyable working environment!

How to Apply:

Apply via Seek to join Kyocera as our Customer Service Engineer.