Customer Service Engineer – Quality

KEY RESPONSIBILITIES:

• Serve as the main point of contact for customers regarding quality-related issues and requirements.
• Manage and follow up on customer complaints, quality claims, and product nonconformities.
• Lead root cause analysis and corrective actions using 8D, 5 Why, Ishikawa, and other problem-solving methodologies.
• Track and analyze Customer Scorecards, complaints, and quality KPIs.
• Coordinate cross-functional teams including Quality, Engineering, Production, Manufacturing, and Logistics to resolve customer issues.
• Ensure compliance with Customer Specific Requirements (CSR) and applicable automotive quality standards.
• Support customer audits and follow up on findings and corrective action plans.
• Participate in APQP (Advanced Product Quality Planning), PPAP (Production Part Approval Process), engineering changes, and new product launches as required.
• Identify opportunities for continuous improvement and prevention of recurring quality issues.

REQUIREMENTS:

• Bachelor’s degree in Industrial, Mechanical, Mechatronics, Electronics, Manufacturing Engineering, or a related field.
• Minimum 3 years of experience in the automotive industry, preferably in Customer Quality, Quality Engineering, or a related position.
• Experience with 8D methodology, root cause analysis, 5 Why, and Ishikawa
• Experience working directly with automotive customers or Tier 1 suppliers.
• Knowledge of IATF 16949 and automotive quality requirements.
• Knowledge of Control Plans, manufacturing processes, and quality systems.
• Experience monitoring Customer Scorecards and quality KPIs.
• Advanced English proficiency (C1–C2) is mandatory**, including effective communication with customers and global teams.**
• Availability to travel as required.

Sueldo: $28,000.00 - $32,000.00 al mes

Beneficios:

• Ayuda o servicio de transporte
• Seguro de gastos médicos mayores
• Servicio de comedor con descuento
• Vales de despensa

Lugar de trabajo: Empleo presencial