Customer Service Exec/Sales Support Admin (Order Processing)

We are looking for a customer-focused individual for BWY Wilmar - a joint venture of Wilmar Distribution Pte Lte. The ideal candidate should enjoy coordinating with multiple stakeholders and ensuring excellent service delivery in a dynamic B2B environment.

• Working Hours: 5.5 days/week
• Working location: Tuas (with shuttle bus from Boon Lay) or one-North

Responsibilities

• Serve as the first point of contact for Singapore-based customers via email and WhatsApp
• Manage and process customer orders, including bulk purchases and scheduled deliveries, ensuring timely and accurate fulfilment.
• Ensure order accuracy, pricing consistency, and proper documentation
• Respond promptly to customer enquiries relating to products, pricing, lead times, and order status.
• Handle post-delivery matters such as product returns, exchanges, and customer complaints, ensuring satisfactory resolution.
• Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request
• Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes
• Process backend administrative documents to support accurate order fulfilment, picking, invoicing, and delivery processes.
• Prepare customer quotations based on approved pricing structures and input from Sales/Commercial team
• Any other ad-hoc duties as assigned

Requirements

• Minimum 2–4 years of experience in a B2B Customer Service role, preferably within the FMCG, Food Service, or Food Distribution industry
• Strong verbal and written communication skills in English
• Proficient in Microsoft Excel and other Microsoft Office applications
• Experience using ERP systems such as SAP is an advantage
• Strong attention to detail with the ability to manage multiple tasks in a fast-paced environment
• Customer-focused, proactive, and able to work effectively with cross-functional teams