Customer Service Executive (6-month Contract)

Please note that this is a 6-month fixed-term contract position.

Main Responsibilities are, but not limited to:

• Conduct email audits against established quality standards, guidelines, and templates.
• Record audit findings accurately and flag recurring gaps or non-compliance to the Team Lead.
• Handle customer enquiries received by phone and email promptly and professionally.
• Provide accurate information based on approved procedures, resolve general customer enquiries within the assigned scope, and escalate complex cases to the appropriate team.
• Follow up with customers by phone or email to encourage completion of service surveys and gather relevant feedback.
• Maintain clear and accurate records of calls, audit results, survey responses, and follow-up actions.
• Support the team with timely and accurate administrative inputs, system or tracker updates, data consolidation, report preparation, and other tasks assigned by the Customer Service Team Lead or Manager.
• Comply with customer confidentiality, data protection, and company policies.

Minimum Requirements:

• Prior experience in customer service, call handling, quality checks, or administrative support is preferred.
• Able to commit at least 6 months
• Good verbal and written communication skills.
• Comfortable speaking with customers over the phone and following up by email.
• Proficient in Microsoft Office, particularly Outlook and Excel.
• Meticulous, organised, service-oriented, and able to follow procedures consistently.
• Able to work independently and collaboratively in a team environment.