Customer Service Executive / Assistant Customer Service Executive - ENV

CMA Testing, a well-known third party assurance body, specializes in testing, inspection and certification services. Worldwide networks have been spreading out rapidly to 12 global footprints locating in Asia, Middle East, Europe, North America. Our number of professionals is growing up while our service scope and service sectors are expanding. Being a HOKLAS accredited third-party laboratory and HKIAS accredited inspection body, we are serving every party within a supply chain of every industry with our total solution regardless of locations, meeting the testing, and inspection needs of manufacturers, traders and buyers around the world.

CMA Testing also assists enterprises in upgrading and transforming to cope with the future development. With the emerge of new brand image, CMA Testing will develop diverse business solutions to respond to the needs of the market in alignment with the company’s new core values; A Better World, Passionately Curious and Perfectly Scaled. In the coming future, CMA Testing will place focus on Technology Commercialization, DNA Testing and Green Finance Service.

Responsibilities

• Handle customer inquiries regarding service capacity, quotations, tenders, reporting status, report contents, and complaints
• Maintain strong relationships with existing customers and provide excellent after-sales support
• Coordinate with laboratory staff on test projects to ensure proper job management and timely delivery
• Prepare and review service reports, quotations, and tender documents
• Follow up on customer requests and ensure smooth communication between internal teams and clients
• Assist in monitoring project progress and resolving any issues promptly
• Participate in continuous improvement initiatives to enhance customer satisfaction
• Assist with ad hoc duties and projects as assigned

Requirements

• Higher Diploma or equivalent in Science, Business Administration, or related discipline
• HKDSE certificate holders and fresh graduates are welcome to apply
• Ability to work under pressure and willingness to work overtime when required
• Proactive, well-organized, and possess excellent communication and problem-solving skills
• Open to new challenges, including detailed and essential tasks
• Good command of written English
• Proficient in MS Word, Excel, PowerPoint, and other PC applications
• Candidates with less experience or qualifications will be considered for the Assistant Customer Service Executive position
• Immediate availability is highly preferred

We offer a competitive remuneration package as well as other benefits encompassing:

• 5-day Work
• Annual Leave
• Birthday Leave
• Double Pay
• Group Medical Insurance
• Education and Training Subsidies
• Free Shuttle Bus Service

We offer attractive remuneration package and excellent career opportunities to the right candidates. Interested parties please send your full resume with availability, current and expected salary to our HR Division ([email protected]) or by clicking 'APPLY'.

Welcome to visit our company website (www.cmatesting.org) for more information.

We are an Equal Opportunities Employer and welcome applications from all qualified candidates. All personal data collected will strictly be kept with high confidential and used for recruitment purpose only.